Why haven’t I received my test kit yet?
Our test kits are dispatched by Royal Mail First class and usually will arrive promptly within 1-2 business days. Very rarely, kits may be delayed within the postal system.
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Our test kits are dispatched by Royal Mail First class and usually will arrive promptly within 1-2 business days. Very rarely, kits may be delayed within the postal system.
Read More »Our test kits are dispatched within 1 working day and usually arrive within 1-2 working days.
Read More »Once you have collected your sample, ensuring the tube lids are clicked securely on and labelled the tubes with your completed labels, please place your sample back into the plastic protective casing and put this along with your completed lab request form back into the box.
Read More »Yes. All of our tests come with a Royal Mail Tracked 24 envelope so you can return your blood sample to our lab free of charge.
Read More »We charge a small fee for postage and packaging. Our standard delivery option is Royal Mail Tracked 24, which provides end-to-end tracking
Read More »Yes, our kit will come inside a discreet grey or white plastic envelope with no branding or indication of what is inside.
Read More »It is absolutely essential that the blood sample is posted to our lab within the pre-paid envelope on the day the sample is taken, in time for that day's collection.
Read More »We’re afraid we can only provide our service to those living in the UK at this time. We are hope to offer our service to other countries in due course as we continue to grow.
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