Kits ordered before 2pm from Monday to Friday continue to be dispatched same day via First Class Royal Mail. After 1pm your kit will be dispatched the next working day. Orders placed on the weekend will be despatched Monday.
Some locations around the UK are currently seeing a short delay due to staff shortages with the delivery of kits. Please continue to post into a priority post box.
Our labs are operating as normal.
Our doctors and nurses are currently working remotely and continue to review results.
Our home phlebotomy service is running but please be aware, if you or anyone in your household have experienced symptoms of COVID-19 within the last 14 days, due to the current government guidelines, we are unable to arrange an appointment at this time. Due to a high demand for nurses, there may be a delay in providing an appointment.
Our customer service team are currently working from home, available to answer any questions via email.
You can continue to access your results as normal either through your browser or via our iOS or Android app.
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